Shipping policy

Shipping Policy

Spiritual Clarity — operated by Ardent Censer LLC
5830 East 2nd Street, Casper, Wyoming, 82609
Email: contact@spiritualclarity.shop
Phone: +1 (307) 620-8071

Last updated: June 26, 2026

1. OVERVIEW

This Shipping Policy applies to all orders placed on spiritualclarity.shop, operated by Ardent Censer LLC. Please read this policy carefully before placing your order. By completing a purchase on our Site, you acknowledge that you have read and agreed to the terms set forth below.

The majority of products sold on Spiritual Clarity are digital products delivered electronically. However, we may on occasion offer physical products. The applicable shipping terms depend on the nature of the product you purchase, as outlined in the sections below.

2. DIGITAL PRODUCTS — ELECTRONIC DELIVERY

Most products available on Spiritual Clarity are digital in nature, including but not limited to energy healing sessions, spiritual attunements, activations, readings, guided meditations, and downloadable digital files. Digital products are not shipped and carry no shipping fees.

2.1 How You Receive Your Digital Product

Upon successful payment confirmation, your digital product will be delivered in one or more of the following ways:

Automatically sent to the email address provided at checkout.
Made available via a download link included in your order confirmation email.
Accessible through your customer account on our Site.

Delivery of digital products is typically instant or within a few minutes of payment confirmation. In rare cases, delivery may take up to 24 hours.

2.2 Delivery Issues

If you do not receive your digital product after purchase, please take the following steps before contacting us:

Check your spam, junk, or promotions folder.
Ensure the email address you provided at checkout is correct.
Wait up to 24 hours, as some deliveries may be slightly delayed.

If you have followed the above steps and still have not received your product, please contact us immediately:

Email: contact@spiritualclarity.shop
Phone: +1 (307) 620-8071

Please include your order number and the email address used at checkout so we can resolve the issue promptly.

2.3 No Shipping Fees for Digital Products

There are no shipping fees, handling charges, or delivery costs associated with digital product orders. The price displayed at checkout is the final price you pay.

3. PHYSICAL PRODUCTS — SHIPPING TERMS

In the event that Spiritual Clarity offers physical products (such as printed materials, physical merchandise, or other tangible goods), the following shipping terms will apply to those orders.

3.1 Processing Time

Physical orders are processed within 2–5 business days of payment confirmation, excluding weekends and public holidays. You will receive a confirmation email with tracking information once your order has been dispatched.

During peak periods or promotional events, processing times may be extended. We will notify customers of any significant delays.

3.2 Shipping Destinations

We ship physical products to most countries worldwide. However, we reserve the right to restrict shipping to certain locations at our discretion. If we are unable to ship to your location, you will be notified at the time of checkout or promptly after your order is placed.

3.3 Shipping Methods and Estimated Delivery Times

We offer a range of shipping options at checkout. Estimated delivery times are as follows and are provided as a guide only — they are not guaranteed:

Domestic (United States): 3–7 business days (Standard), 1–3 business days (Expedited)
International: 7–21 business days depending on destination and customs processing

Delivery times begin from the date of dispatch, not the date of order. Actual delivery times may vary due to carrier delays, customs clearance, weather conditions, or other factors beyond our control.

3.4 Shipping Fees

Shipping fees for physical products are calculated at checkout based on the destination, package weight, and chosen shipping method. Any applicable fees will be clearly displayed before you complete your purchase.

Free shipping promotions, where offered, will be applied automatically at checkout or via a discount code, subject to the terms of the specific promotion.

3.5 International Orders — Customs, Duties, and Taxes

For international shipments, your order may be subject to import duties, customs fees, taxes, and other charges levied by the destination country. These charges are not included in our prices or shipping fees and are the sole responsibility of the customer.

We have no control over customs processes and cannot predict what charges, if any, may be applied to your order. We recommend contacting your local customs office for information on applicable duties and taxes before placing an international order.

Delays caused by customs clearance are outside our control and do not entitle the customer to a refund of shipping fees.

3.6 Order Tracking

Once your physical order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Tracking information may take up to 24–48 hours to update after dispatch.

If you experience any issues with tracking your order, please contact us at contact@spiritualclarity.shop.

3.7 Lost, Stolen, or Damaged Shipments

We are not responsible for packages that are lost or stolen after confirmed delivery by the carrier. If your package is marked as delivered but you have not received it, we recommend:

Checking with neighbors or other household members.
Checking around your property for alternative delivery locations.
Contacting the carrier directly with your tracking number.

If your package arrives damaged, please contact us within 48 hours of delivery at contact@spiritualclarity.shop with your order number and photographs of the damaged packaging and product. We will work with you to find an appropriate resolution.

3.8 Incorrect Shipping Address

It is the customer's responsibility to provide an accurate and complete shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you realize you have entered an incorrect address, please contact us immediately at contact@spiritualclarity.shop or +1 (307) 620-8071. We will do our best to correct the address before dispatch, but we cannot guarantee changes can be made once an order has been processed.

3.9 Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address, failed delivery attempts, or refusal of delivery, we will contact you to arrange re-shipment. Additional shipping fees may apply for re-shipment. If re-shipment is not arranged within 30 days, we reserve the right to cancel the order without a refund of the original shipping fee.

4. CHANGES TO THIS POLICY

We reserve the right to update or modify this Shipping Policy at any time. Changes will be posted on this page with an updated revision date. Your continued use of our Site following any changes constitutes your acceptance of the updated policy.